Frequently Asked Questions

The minimum quantity depends on the box model. Each model shows its minimum on the product page and the spec page.

Prices exclude 7% VAT. The cart adds the tax before payment, and the shop can issue a tax invoice.

The product page shows the box shape as a 3D model that can be rotated to any angle before ordering. The model shows the shape only, not the buyer's artwork.

The shop does not offer artwork design. Buyers prepare their own files, and the team checks each file within 1 business day before production.

Coupons currently available are listed on the shop's promotions page. The discount is calculated in the cart before payment.

Artwork can be sent once the item is in the cart. PDF, JPG and PNG files up to 10 MB are accepted.

The team checks each file within 1 business day. If a file needs changes, the order page says so and a new file can be sent from the same page.

Production takes 7–10 business days (Monday–Friday, excluding public holidays), counted from the day the artwork is approved and payment is complete. Delivery time is counted separately.

Every order takes 7–10 business days to produce. Please order ahead and allow time for delivery.

The delivery method is chosen for each item while setting its spec (for example, customer pickup). Its cost is included in that item's price; there is no separate shipping fee.

Transfer to the shop's bank account shown on the order page, or scan PromptPay when offered, then attach the proof of transfer on the same page. The team checks it and updates the status.

Delivery covers every province, with order status updates at every step through to the tracking number.

Please contact the team with the order number and photos of the product. The team will review the case and advise on a resolution.